LongboAmerica.com strives for 100% customer satisfaction with every order.  We do everything we can to make your buying experience as pleasant as possible.  With this in mind, we have several documents that will assist you with getting your unit operational and helping you maintain it for years to come.  Check this page often for updates. 

General Information

Note: guides are under construction and will be available for download shortly.

 Starting guide lists all the steps necessary for starting your new unit.  Please follow the checklist before starting your unit.

 Troubleshooting guide will assist in troubleshooting any potential issues with your unit.  This document is vital to resolving even the simplest issue with your unit.

  Service guide is a generic but useful reference to maintenance and service on new units.  It lists the times and dates for general maintenance on your vehicle.

 Carburetor guide is a quick and easy description of how to clean the carburetor on your unit.  This will help resolve issues with the float being stuck on the carburetor.

If the above links do not answer your question, send us an e-mail request to sales@longboamerica.com for help.  Please only send one request.  Duplicate requests will slow down the process significantly.  Allow 4-7 business days (dependent on volume, and answered in the order received) for response.  Remember to be specific when explaining your issue.  Also remember to be patient! 

Safety

LongboAmerica.com has the highest regard for our customers.  To help stay safe, follow common sense safety tips. Riding power sports vehicles can be dangerous.  Take knowledge to the extreme and learn more about these important tips for safer riding:

• Take a rider’s safety course
• Learn applicable motorcycle laws
• Always wear a helmet
• Do not allow children on an products intended for adults
• Do not ride tandem
• Do not ride on inappropriate surfaces
• Do not ride under the influence of drugs or alcohol

Before Riding, Take a Hands-On Training Course – Learn appropriate laws

Learning to drive a new unit can be challenging.  Good use training teaches new drivers how to handle multiple riding situations.   Experienced drivers (with more than one year of experience) have a much lower risk of injury than relatively new drivers. Training can help bridge that gap. Yet, less than 10% of all power sports drivers and only about one-quarter of new drivers receives professional training.
All drivers, including children under 16, should take a hands-on safety course from a certified instructor.  These are offered by the ATV Safety Institute, local rider groups, some state departments of natural resources, state highway departments, local motorcycle shops and other agencies responsible for regulating power sports use. The National 4-H Council also sponsors educational seminars on safe riding for children and teenagers.  Almost all safety courses will include segments on local motorcycle laws.  It is the rider’s responsibility to learn the applicable laws.

Always wear Protective Gear – ESPECIALLY a Helmet

Helmets are critical to safety.  Other important protective equipment to wear while riding any power sports vehicle includes:

• Boots – covering ankles to protect feet and ankles from injury.
  
• Goggles – to protect eyes from rocks and dust thrown up by Scooters, Motorcycles, ATVs, Go-Karts, or Dirt Bikes.
  
• Gloves – to protect fingers and hands.
  
• Long pants and long-sleeved shirt – to protect skin from rocks, trees, and other debris

Never drive ATVs with a passenger or ride as a passenger on an ATV or a scooter made for one person

The majority of ATVs, Dirt Bikes and small Scooters (usually 50cc) are designed to carry only one person. These units are designed for interactive riding – drivers must be able to shift their weight freely in all directions, depending on the situation and terrain. Interactive riding is critical to maintaining safe control especially on varying terrain. Passengers can make it difficult for drivers to control the unit.

Never drive Off-Road-only vehicles on paved roads

ATVs and other off-road units– because of how they’re made are difficult to control on paved roads.  Collisions with cars and other vehicles also can be deadly. Many fatalities involving ATVs occur on paved roads.

In addition, most ATVs have low pressure tires and a solid rear axle, where both wheels turn at the same speed. When making a turn, the ATV's inside rear wheel is intended to skid because its path length is less than the path length of the outside wheel. ATVs on paved surfaces have much better traction, which prevents the necessary skidding. This can make turning an ATV on paved surfaces unpredictable and unstable.

Never permit children to drive or ride adult Power Sports vehicles

Please make sure you buy an age appropriate unit for your child.  Adult ATVs should be used by Adults only.  Children under 16 on adult ATVs are twice as likely to be injured as those riding youth ATVs.

Never drive any unit while under the influence of alcohol or drugs

Alcohol and drugs impair reaction time and judgment, two essential skills for safe power sports use.   Power sports vehicles should NEVER be driven while under the influence of alcohol or drugs. Motorcycles, scooters and ATVs are high-speed, motorized vehicles that require the driver’s full, unimpaired attention.